Service Standards
Service to you is the root of our success. As a financial co-operative, the interests of our Member-Owners come first. Our commitment to providing you with the highest quality service is evidenced in our organization's mission and values and in everything we do.
Together, we are committed to providing exceptional service to you, our Members, and each other.
In this spirit, be assured that:
- We Will Build Relationships ~ We will create a positive and professional connection with you and build the foundation for our on-going relationship. We believe having a friendly, open, and enthusiastic service demeanor will lead to strengthening our relationship with you.
- We Will Demonstrate Trust & Respect ~ We will value your trust and exhibit mutual respect in every interaction we have with you. We will listen to your needs and utilize all of our knowledge and resources to make sincere recommendations for enhancing your financial well-being.
- We Will Do the Right Thing ~ We will ground our decisions in honesty, integrity and cooperation. We will take ownership in each and every contact you have with our organization and strive to provide you with the best possible service experience.
- We Will Show Commitment ~ We will focus each day on serving you with our undivided attention. Your requests will be met with a managed urgency and a sincere appreciation for your time and valued business.
- We Will Partner for Security ~ We will maintain your confidentiality and remain committed to doing everything possible to secure your information in our systems, processes and procedures, and to educate you on ways to protect your identity, privacy, and confidential information.
- We Will Be Ambassadors ~ We will act as ambassadors at all times, as we know that our actions and interactions with you and within the communities we serve are a reflection of who we are. We will carry this through in everything we do.
- Membership Benefits
- RCU Mission, Values & Vision
- RCU History
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